If your internet is not working, chances are, this guide won't help you much - cause you need the internet to see it.
If you're viewing from another source, here a few simple steps to take:
Locate your modem. It's usually in the 'electrical room'. One of the first things to take note of - are all of the lights on and blinking?
If you see red lights or the lights are off, check to make sure it's plugged in. If there are lights not on or they are blinking red, chances are good that the problem is larger than just a simple power cycle.
Does the internet work on some devices but not all? Wifi or wired? Neither?
Take note of these variables for putting a support ticket into our system. The more information we have, the faster we can help!