Default solution folder, feel free to edit or delete it.

Is there a 'getting started' user guide?
Simple answer; yes! Freshdesk provides documentation at the following link: here!
Fri, 16 May, 2014 at 11:20 AM
What is the general response time for tickets I submit?
We strive to respond to tickets within 4 hours on an average business day. This means that we're able to see your issue and make contact, but doesn...
Fri, 16 May, 2014 at 9:57 AM
How do I know what priority to mark for new tickets?
When you're creating a new ticket, you will be asked to mark the priority of your issue. In order to append the appropriate amount of resources to each...
Fri, 16 May, 2014 at 11:49 AM
What is the 'Is someone already helping you' button for?
Sometimes, you might ask one of our technicians to complete some tasks while they are working on something else, or some issue might come up while we'r...
Fri, 16 May, 2014 at 11:50 AM