CTSIT Helpdesk

FAQ 4

• Is there a 'getting started' user guide?
• What is the general response time for tickets I submit?
• How do I know what priority to mark for new tickets?
• What is the 'Is someone already helping you' button for?

Monitors 4

• Monitor does not turn on
• Splendid Demo Standard
• Screen Orientation is wrong
• Sirona Monitor

Computers 1

• Computer is not turning on

Laptops 0

Peripherals 5

• Wireless mouse is laggy
• Keyboard Typing Wrong/Odd Characters
• Wireless keyboard is slow, laggy or non-responsive
• Scanner is not functioning
• USB device not working

Printers 1

• General Printer Troubleshooting

Software 1

• EDI / iTrans is not working

Networking 1

• Wifi not working

Phones 1

• VOIP Phones

Internet 1

• Internet is not working or down.

Servers 0

Email 3

• Get Emails faster/change your refresh rate
• Mailsolutions/world client password issues
• Setup Email on your Iphone

Fax Machine 0

Scan 1

• Scan to/from computer